Who We Are

Makgrab operates as a career development platform focused on helping professionals develop platform-specific strategies. We're based in Nanaimo, British Columbia, and our services are primarily offered to individuals across Canada who want to advance their careers through targeted skill development.

When we refer to "we," "us," or "our" in this document, we mean Makgrab. When we say "you" or "your," we're talking about anyone who uses our website or services.

Information We Collect

We collect different types of information depending on how you interact with us. Some information you provide directly, while other data is collected automatically as you use our platform.

Information You Give Us Directly

When you sign up for our services, contact us, or participate in our programs, you might share:

• Your name and contact information (email address, phone number)
• Professional background and career goals
• Payment details when you enroll in paid programs
• Communications you send us through forms or email
• Information about your learning preferences and progress

Information Collected Automatically

Like most websites, we automatically gather some technical information when you visit makgrab.com:

• Your IP address and general location (city/region level)
• Browser type and operating system you're using
• Pages you visit and how long you spend on them
• Referring website that led you to us
• Device identifiers and screen resolution

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to running our platform and improving your experience.

Service Delivery

Your information helps us provide the career development services you've signed up for. We use it to create your account, process payments, send you course materials, and track your progress through programs. If you contact us with questions, we'll use your contact details to respond.

Platform Improvement

We analyze usage patterns to understand which resources are most helpful and where people struggle. This helps us make better decisions about what content to create and which features to add. All this analysis happens at an aggregate level – we're looking at trends, not individual behavior.

Communication

We'll send you information about your account, program updates, and important changes to our services. If you've opted in, we might also send educational content and information about new programs that might interest you based on your career goals.

Legal Compliance

Sometimes we need to process information to comply with Canadian law, respond to legal requests, or protect our rights and the safety of our users.

Sharing Your Information

We don't sell or rent your personal information to third parties. Period. But we do work with some trusted service providers who help us run our platform.

Service Providers

We partner with companies that help with specific operational tasks:

• Payment processors who handle credit card transactions securely
• Email service providers who help us send communications
• Cloud hosting services where our platform and data live
• Analytics tools that help us understand website usage

These providers only access the information they need to do their job, and they're contractually required to protect it and not use it for other purposes.

Legal Requirements

We might need to disclose information if required by law, in response to valid legal processes, or if we believe it's necessary to prevent harm or protect someone's safety.

Business Transfers

If Makgrab is acquired or merged with another company, your information would likely be part of that transaction. We'd notify you if this happens and if it affects how your data is handled.

Your Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

To exercise any of these rights, email us at support@makgrab.com. We'll respond within 30 days, which is the timeframe required by PIPEDA. We might need to verify your identity before processing certain requests – this protects your information from unauthorized access.

Data Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security approach includes several layers:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Encrypted storage of sensitive information like payment details
• Regular security assessments and updates to our systems
• Limited employee access to personal information on a need-to-know basis
• Secure authentication processes for account access

That said, no online system is completely secure. While we implement strong protections, we can't guarantee absolute security. You also play a role by keeping your password confidential and logging out after using shared devices.

Data Retention

We keep your information only as long as needed for the purposes outlined in this policy or as required by Canadian law.

Active Accounts

While you're using our services, we retain your account information and learning progress so you can access your materials and pick up where you left off.

After Account Closure

If you delete your account, we'll remove most of your personal information within 90 days. Some data might be retained longer for legitimate business reasons:

• Financial records are kept for seven years to comply with Canadian tax law
• Communications records might be retained to document consent or resolve disputes
• Aggregated, anonymized data used for analytics isn't personally identifiable

International Data Transfers

Makgrab operates primarily in Canada, but some of our service providers are located in the United States. This means your information might be processed or stored on servers outside Canada.

When we transfer data internationally, we ensure appropriate safeguards are in place. Our US-based providers are required to protect your information in accordance with standards comparable to Canadian privacy law. You have the right to know about these transfers and the protections applied.

Children's Privacy

Our services aren't designed for anyone under 16, and we don't knowingly collect information from children. If you're under 16, please don't provide us with any personal information. If we discover we've accidentally collected data from a child, we'll delete it promptly.

Parents or guardians who believe their child has provided us with information should contact us immediately at support@makgrab.com.

Marketing Communications

If you've opted in to receive marketing emails from us, we'll send occasional updates about new programs, career development tips, and platform features that might interest you based on your stated goals.

You can unsubscribe anytime by clicking the link at the bottom of any marketing email or by adjusting your preferences in your account settings. Even if you opt out of marketing communications, we'll still send important account-related messages.

Third-Party Links

Our website might include links to external sites or resources we think are helpful. We're not responsible for the privacy practices of these third-party sites. When you click a link leaving makgrab.com, you should review that site's privacy policy separately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

The "Last Updated" date at the top of this page shows when the current version was published. We encourage you to review this policy periodically, especially if you haven't checked it in a while.

Filing a Complaint

If you believe we've mishandled your personal information or violated your privacy rights, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

You can reach the Privacy Commissioner at: